So maybe I was wrong about ATT

So, in my post before this one, I was complaining about ATT and the problems.  I had been having problems with the service3 for about the last month or two with the service cutting out, as well which would cause the internet to go down as well as the T.V. and phone, because all the Uverse services run off of the one Gateway.  We have had two different home calls to our house to fix it, and the verdict- A kinked cable.  What was causing the problem on three T.V., one of which was a DVR, 6 phones, and the internet on 4 computers?  One kinked cable leading to the Gateway.  Thats it.  ATT, who was surprised when I figured out the problem on their Alpha stage Fiber Optic home internet, T.V. and phone service, said to me that since the service is so new, there is not real set of steps on how to trouble shoot any of the prodblems with the system.  None.  All they have to do, and this is in on instalation, is get the internet up first, and then they kinda gotta play the rest by ear.

Kinda odd for a 118 Billion dollar a year corporation, but I figure there are both idiots, and human all the way up to the top.